Nordvpn transparency report on sharing user info

NordVPN updated their transparency reports to share:

"In October 2024, NordVPN received a binding warrant from the Panamanian prosecutor’s office related to a criminal investigation. We had to comply with the law and provide the requested user data.

We want to clarify that according to our privacy policy, the only info we could provide was payment-related data and confirmation about the account linked to the email given to us by the authorities. We do not keep any logs of internet activity or connection details. So, we had no such data to share.

Your security and privacy are our main focus."

and

“Orders that led to any user information shared: 1”

They previously claimed to “never log user activity unless ordered by a court”. I thought everyone should know that they might have started logging.

Every legit provider does this.
As a user, you are not more important than the income you bring in.
Ignoring a court order can cost them more than what you contribute as a client.

These providers are mainly useful for ‘illegal’ downloads and masking your IP when visiting questionable sites.
Courts aren’t usually after torrent or streaming clients since it’s too costly.

Whistleblowers shouldn’t use these services either, they could be high targets.

(Smart) terrorists wouldn’t use these either, since they know about middleman flaws.
If someone plans to harm a president or attack a stadium, they will get caught, and everything will be handed to investigators.

that they might have started logging

Where did you get that from? Their statement clearly says otherwise.

All VPNs, ISPs, search engines, and websites get these requests regularly. You just saw this one.

For example:

Google gets hundreds of thousands:

https://transparencyreport.google.com/user-data/overview?hl=en

This forum documents the number of requests, including user bans.

Transparency Report: January to June 2024 - Reddit (check the section on “Information Requests”).

@Alden
They’ve said before that they don’t log unless ordered by a court. I mean it makes sense. I’m not saying they shouldn’t. Just letting folks know that they disclosed user info for the first time and might have been ordered to log that user. Just a heads-up in case people missed the updated report.

@Benn

Just letting folks know that they disclosed user info for the first time

No, it’s not the first time. I can guarantee it.

This is only the first time they posted a full transparency report. They didn’t share this info before September last month. They have faced criticism for not publishing one. They never said if they did before, and you can’t prove they didn’t. They are too big to not have done so before this.

@Benn
Sorry but I can’t follow this. Either log or don’t log. Not logging ‘unless ordered by a court’ doesn’t make sense to me. If they don’t log and a court asks for something, how can they start logging then? It doesn’t add up.

It’s interesting that they can still link it to payment info. Many other VPNs keep these separate. :frowning: I was thinking about using them.

You should share this in this forum too.

They all log, even if they say they don’t. They are logging identifiers for every account. Why use a regular email for your login? Make a temporary email account for sign-up.

Baer said:
They all log, even if they say they don’t. They are logging identifiers for every account. Why use a regular email for your login? Make a temporary email account for sign-up.

Many VPNs have proven in court that they don’t log.

@Ellis
Talking about ‘logging’ usually doesn’t lead anywhere productive, in my opinion. Everyone has different ideas about what logging means. Just skip it.

It’s good to see they still don’t log activity, but the fact they had to disclose something makes me cautious. A reminder to stay aware of what ‘no-logs’ really means.

Keller said:
It’s good to see they still don’t log activity, but the fact they had to disclose something makes me cautious. A reminder to stay aware of what ‘no-logs’ really means.

but the fact they had to disclose something makes me cautious.

Do you think they would ignore a valid court order?

Every VPN shares this same info when they get a valid legal request. Check the transparency report for any VPN that actually shares this info.

Mullvad claims they don’t need to, which hides how often it’s asked for, etc.

AirVPN doesn’t seem to publish anything.

Nord just started this a few months ago.

Transparency Report: January to June 2024 - Reddit (scroll to “Information Requests”)

Fastly: https://assets.ctfassets.net/6pk8mg3yh2ee/4jwBvwPHaB4RiXBTGCMY4V/c040f1ed37b2a5bcbce2a49ce4b4e76c/Fastly-Transparecy-Report-2023-20241h.pdf

etc.

Billing info and account email (what they provided) is about the least any subscription service can keep and still work. This applies to VPNs too.

PhilosophyTube’s latest video talks a lot about surveillance capitalism and goes into the info gathered by the streaming service she partly owns; it’s quite interesting.